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Frequently Asked Questions |
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| Q: | Does Webs-a-gogo offer unlimited email accounts? |
| A: |
No. Other companies offer unlimited email accounts because they know you'll only use a few. C'mon, how many of you will realistically use more than 50 addresses? Our packages are reasonably priced and structured to offer you the ability to expand if you need more.
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| Q: | How do I access the Control Center? |
| A: |
From your Navigation Menu click the Staff link. You will be presented with two login applets, one for your Web-Based email and another for your Control Center. Click the Control Center Icon. You will be asked for your username and password. Enter the username and password you were issued when you purchased your WAG-PAC, then click Log In. This takes you to your Control Center.
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| Q: |
I forgot my website login credentials. Can't remember your username or password What do I do now? |
| A: |
On your website, click the Staff link >> This will bring you to the Staff login screen where you can click either the Control Center Icon or loginto your web-based email. >> Click the Control Center Icon >> This will bring you to the Login Screen Shown in the image on this HELP item. >> Click the "I Forgot My Login" link at the bottom of the screen. Follow prompts and instruction shown to have your credentials emailed to your emaila address of record.
For more information click the Help Reference below. |
| Q: | I received a letter telling me my domain name was about to expire and that if I didn't send them $35.00 right away that I would lose my domain name. I thought Webs-a-gogo handled my domain name. Why did I get this letter? |
| A: |
First -- If you bought your domain name through or transfered your domain name to Webs-a-gogo's control, you are protected. Even if you fall victim to one of the many companies who conduct domain name registration scams, we've got your back!!
Every domain name that is registered has the contact information for the registrant (you) placed in the national WhoIs database. This includes your email address, your home address and your phone number. The WhoIs database is PUBLIC ACCESS. These "domain name scammers" harvest the information from WhoIs, then conduct mail campaigns that lead you to believe that you are about to lose your domain name. You, not wanting that to happen, send them a check, normally for at least twice what the renewal would cost you through us. These scammers then try to get your domain name transferred from your current registrar to themselves. If they are able to accomplish the transfer, whatever services you have associated with the domain name stop working. You cannot transfer the domain name back to your web provider's control for at least 60 days. In general, you're in a mess.
Learn more about this deceitful practice. Visit the links provided below:
http://www.searchengineoptimizationjournal.com/2008/03/18/domain-registry/ http://www.ucan.org/blog/blog/scam_alert/domain_registry_of_america_scam Here at Webs-a-gogo we protect our clients by automatically, unless you request otherwise, registering ourselves as the ADMINISTRATIVE contact for your domain name. In this way, even if you are duped into paying an unscrupulous scammer, the request to unlock the domain for transfer comes to US. At that time we will contact you to see if the transfer request is legitimate.
Second --- If you want to protect your information from display in the WhoIs datatbase, contact us about our "Private Registration" offering. For a very nominal cost your personal information can be protected from "harvesting".
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