FAQ LISTING.. Powered by: www.webs-a-gogo.com

WAG-MOD

Frequently Asked Questions

Enter your search term below for a return. Be as specific or general as you like. Or use the drop down menus to select a department and category to browse. You may also wish to use our Help Files or KnowledgeBase to find answers to your questions.

Department: Category:

Q:	What if I decide I want to change the colors of my site. Is it a problem?
A:	No problem at all. With very few exceptions our templates are designed to accept color changes. Just go to your Control Center, select the "Edit Colors & Styles Site-Wide" icon, and make the changes you want. In the case of some designs you can also select from pre-made color schemes made especially for your design that will change the whole color look of your site with a couple clicks. To access color schemes for your template design go to your Control Center and click the "Template Color Schemes" icon.
	#111408341 Dept/Cat: WAG-MOD/ Site Themes/Colors

Q:	Do I need any special software to create my site?
A:	No. Building and managing your webs-a-gogo.com website requires an internet connection, preferrably a broadband connection such as DSL or cable. That's it. You have complete control of your site from any internet connection anywhere in the world. With the tools, help and support from webs-a-gogo together with you and your imagination, creating an awesome website is inevitable.
	#111708446 Dept/Cat: WAG-MOD/ Getting Started

Q:	Will I need any special programming skills to build my site?
A:	No. If you can use the internet, you can build a site here. There is no need for any specialized programming skills.
	#111708455 Dept/Cat: WAG-MOD/ Getting Started

Q:	Can I get help when building my site?
A:	Certainly!! If you have questions about creating, maintaining or upgrading your website, or are experiencing problems, you can get help in several ways. We have extensive Help Files which include references to Video Tutorials that cover the whole gamut of Webs-a-gogo. If you can't find a solution through one of these systems, fill out a support ticket and a service representative will respond to your inquiry within 24 business hours.
	#112608550 Dept/Cat: WAG-MOD/ WAG-Online Training System

Q:	How can people find my site?
A:	Your site comes equipped with a "Site Identification and Search Engine Optimization" tool to help make your site more visible on the web. In addition we offer a full suite of products and services designed to get your site seen. We can also provide solutions to help you track visits to and usage of your site, helping you to better attract visitors and keep them coming back.
	#112808224 Dept/Cat: WAG-MOD/ Site SEO/Identity

Q:	Is my site capable of making money?
A:	Yes. Your site comes with a full-featured catalog that let's you offer products or services to the public or to select clientele. Along with your catalog comes a full featured shopping cart which uses PayPal, Authorize.net Merchant Services or Manual processing.
	#112808232 Dept/Cat: WAG-MOD/ Catalog Manage

Q:	Does webs-a-gogo provide phone support?
A:	Yes. We take great pride in offering "human" support to guide and direct you through your Webs-a-gogo experience. And we speak English...that's Georgia USA English. But it is important to note, we want you to become as self-reliant as possible with your Webs-a-gogo website. To help you with that goal, we have developed an extensive Online Training System (OTS) which includes Help Files, Frequently Asked Questions (FAQs), Knowledge Base (KB) and Video Tutorials. We encourage you to use them FIRST, but we do have a full Support System that includes Chat, Support Action Requests (SAR) and yes...Live Telephone support. If you can't find your answer in our OTS, fill out a support action request ticket and you'll be contacted ASAP. The official word is "a solution within 24 hours". However, we do a pretty good job getting back to you within a few hours.
	#112808242 Dept/Cat: WAG-MOD/ WAG-Live Help

Q:	Do I need to install anything on my computer to use webs-a-gogo?
A:	If you can surf the web, you have all you need to build and manage a webs-a-gogo site. There is no need to install any additional software. Webs-a-gogo utilizes your standard web browser for viewing and editing your website. Our software is designed and optimized to run on either Internet Explorer or Firefox. However, we have seen our stuff function on other browsers such as Chrome from Google and Opera. We only offer support for Internet Explorer 6.0 + and Firefox 2.0 +.
	#112808522 Dept/Cat: WAG-MOD/ Getting Started

Q:	Can I add a hit counter to my site?
A:	Yes, Our sites come with a counter that you manage from your Control Center. You have more than 50 styles to choose from and the ability to set the number of digits you want displayed. We can also customize your site with counter digit styles you have or may find on the web, permitted they do not infringe on any copyright laws.
	#112808532 Dept/Cat: WAG-MOD/ Counter Manage

Q:	Guests tell me my Guestbook isn�t displaying their entries. What do I do?
A:	By design the Webs-a-gogo Guestbook does not automatically display entries that your guests leave. You must approve them before they can be displayed. Go to your Control Center, click the Guestbook Edit icon. You now have all you guests� entries visible to you. If you want to approve them for public viewing simply check the Approved box, then click update.
	#121908524 Dept/Cat: WAG-MOD/ Guestbook Manage

Q:	What is a Navigation Bar?
A:	Navigation Bars (or menus) are a system of links to pages within (or outside) your site. They normally appear vertically on the left side of a site, although they may also appear on the right, in the center, or horizontally across the page at some point.
	#121908407 Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q:	How do I add a new link to my Navigation Bar?
A:	There are 3 ways to add links to your navigation bar: �. You can use one of the twenty (20) pre-made links that come with your webs-a-gogo site. These are links to our pre-made pages such as Home, About Us, Contact Form, Catalog, Newsletter, etc. They appear in the upper 1/3 portion of the Navigation Bar and are activated in Section 1B of Homepage Setup feature in the Control Center. If you want to use one of these links, simply check the box next to it. If not, uncheck it. �. You can create custom, �do-it-yourself� links in Section 2 of the Homepage Setup feature. These links may also be turned on or off, but YOU name them and decide where they link to. They appear in the middle 1/3 of the Navigation bar. You can direct these links to pages within or outside your site. �. You can produce a link to any page you create using the Press Article feature of the Control Center simply by typing the desired name in the Link Name field of a Press Article. These links appear in the bottom 1/3 of the Navigation Bar.
	#11182008413 Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q:	How do I remove a link from my Navigation Bar?
A:	Simply by turning it off in the Homepage Edit feature of the Control Center, or by removing the Link Name from a page using the Press Article edit feature. This does NOT delete the page; it only removes the link from the Navigation Bar. To read about deleting pages click here
	#11182008417 Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q:	How can I add a guestbook to my website?
A:	The guestbook is an included feature of all WAG-PACS. You simply have to activate the Link to it in the Homepage Setup feature of the Webs-a-gogo Control Center.
	#120308521 Dept/Cat: WAG-MOD/ Guestbook Manage

Q:	How can I delete a Press Article?
A:	From your Control Center click the Press Article Edit icon. From the To Edit (existing article) dropdown, highlight the article you want to delete and press Select. Scroll to the bottom of the page and click the Delete It button. WARNING: Do not delete an Article which came with your website, since some Article names are hard coded (i.e. Home, About Us, ContactForm, ContactThanks and others). Some hard-coded Articles also have a button on your site which would be rendered useless. Deleting hard coded Articles will result in broken pages. If you�re unsure, contact us.
	#12182008421 Dept/Cat: WAG-MOD/ Press Articles

Q:	What is a Press Article?
A:	Press Article" is webs-a-gogo�s name for a webpage. You can add unlimited Press Articles to your website.
	#121908429 Dept/Cat: WAG-MOD/ Press Articles

Q:	How can I edit a Press Article?
A:	From your Control Center click the Press Article Edit icon. From the To Edit (existing article) dropdown, highlight the article you want to edit and press Select. Make the changes you wish to the page, then click �Save Changes�.
	#121908434 Dept/Cat: WAG-MOD/ Press Articles

Q:	How can I change the order of appearance of links in my Navigation Bar?
A:	In Sections 1B and 2 of the Homepage Edit feature you simply change the order in which your links appear. This will change the order on the Navigation Bar. Links created from Press Articles appear in alphabetical order in the bottom 1/3 of the Navigation Bar and can only be re-ordered by changing the Link Name.
	#121908444 Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q:	How do I access the Control Center?
A:	From your Navigation Menu click the Staff link. You will be presented with two login applets, one for your Web-Based email and another for your Control Center. Click the Control Center Icon. You will be asked for your username and password. Enter the username and password you were issued when you purchased your WAG-PAC, then click Log In. This takes you to your Control Center.
	#121908453 Dept/Cat: WAG-MOD/ Login

Q:	How can I add a Catalog and Shopping Cart to my website?
A:	All WAG-PACS come with a Catalog and Shopping Cart included. You use Department Edit, Category Edit, Catalog Labels, Catalog Item Mgr and Cart Manage to setup your online store. Then you simply activate the Catalog in the Homepage Setup feature of the Webs-a-gogo Control Center to make your Catalog visible to the public.
	#121908457 Dept/Cat: WAG-MOD/ Catalog Manage

Q:	How can I take payments with my shopping cart?
A:	You have a choice of 3 ways to receive payments for your merchandise/services. We offer Authorize.net (a Merchant Account Services credit card gateway), PayPal and Manual Processing. To choose your preferred method of payment use the Cart Manage feature in the Webs-a-gogo Control Center.
	#121908459 Dept/Cat: WAG-MOD/ Catalog Shopping Cart

Q:	How can I delete an entry from my guestbook?
A:	Go to your Control Center, click the Guestbook Edit icon. You now have all your guests� entries visible to you. If you want to delete one, simply click the Delete button next to the entry you�d like to delete. It�s gone. Click update and you�re done.
	#121908526 Dept/Cat: WAG-MOD/ Guestbook Manage

Q:	Why when I �cut and paste� data into the Memo sections of a Press Article doesn�t it display correctly?
A:	Cutting and directly pasting data from sources such as Microsoft Word often transfers embedded code with the text. On the top line of the memo editor is a �clipboard� icon. Use this clipboard to paste and the problem should go away.
	#1223081153 Dept/Cat: WAG-MOD/ Press Articles

Q:	What is a HotSpot?
A:	HotSpots are strategic areas on your main page that can be turned on or off. They are designed so that you can boldly promote selected areas of your site. Hotspots can link to Catalog Items or Press Articles and are activated from within the Press Article or Catalog Items by using a checkbox.
	#1223081234 Dept/Cat: WAG-MOD/ Hotspots Manage - Homepage Setup

Q:	I read in the FAQ about deleting Press Articles that there are some that should not be deleted. Which ones are they?
A:	Home, About Us, Catalog, Calendar, Catalog Gallery, Contact, Guestbook, Links, Subscribe, View Cart, Staff, Music Album, Invoice Receipt, Newsletter, Client Section, Blog Viewer, Favorites and Gallery. These Press Articles should NEVER be deleted. You can turn them on or off using the Homepage Setup/Edit function in the Control Center.
	#122208146 Dept/Cat: WAG-MOD/ Press Articles

Q:	What is a Link?
A:	A link is any object (text, picture, icon, button) that can be clicked to take a viewer to another page, either within your site or some other place on the internet.
	#1229081023 Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q:	How can I link text in one of my pages to another page?
A:	In the editor for Memo sections of each Press Article there is a hyperlink emblem. Highlight the text you want to make a link, and click the hyperlink emblem. When the hyperlink applet appears, select the path prefix (if any) from the Source dropdown list (http, https, ftp, mail, etc) then in the next field enter the path to the page you wish to link to. Press the insert button at the bottom of the applet.
	#1229081025 Dept/Cat: WAG-MOD/ Press Articles

Q:	How can I make a link open a page in another browser window?
A:	In the hyperlink applet for the link, next to the Target field is a drop down list. From that dropdown select �blank� then click apply at the bottom of the applet.
	#1229081027 Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q:	How can I get �mouseover� text to appear for my link?
A:	In the hyperlink applet for the link, enter the desired mouseover text in the Title field, then click apply at the bottom of the applet.
	#1229081029 Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q:	How can I link images in one of my pages to another page?
A:	In the editor for Memo sections of each Press Article there is a hyperlink emblem. Select the image you want to make a link, and click the hyperlink emblem. When the hyperlink applet appears, select the path prefix (if any) from the Source dropdown list (http, https, ftp, mail, etc). Then in the adjacent field enter the path to the page you wish to link to. Press the insert button at the bottom of the applet.
	#1229081031 Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q:	I forgot my website login credentials. Can't remember your username or password What do I do now?
A:	On your website, click the Staff link >> This will bring you to the Staff login screen where you can click either the Control Center Icon or loginto your web-based email. >> Click the Control Center Icon >> This will bring you to the Login Screen Shown in the image on this HELP item. >> Click the "I Forgot My Login" link at the bottom of the screen. Follow prompts and instruction shown to have your credentials emailed to your emaila address of record. For more information click the Help Reference below.
	#0211091407 Dept/Cat: WAG-MOD/ Login

Q:	How can I create a new Press Article?
A:	From your Control Center click the Press Article Edit icon. From the Press Article Edit feature you can add new pages or edit existing pages. To add a new page, give the page an Article Name, a Title and a Subtitle (if desired). If you want a link to the new page in your Navigation Bar, enter a Link Name. Enter your desired page content in Memo1. If you want pictures, use the Picture File Upload function located at the bottom of the page. Click the Add Article button at the bottom of the page. That�s it!
	#121908432 Dept/Cat: WAG-MOD/ Press Articles

Q:	How can I add pictures to my web pages?
A:	As you create a new Press Article or as you edit an existing one, you can add pictures by using the built-in Picture File Upload function on each page. Scroll to the bottom of the page and you�ll see the uploader. You may use up to 4 pictures for a static picture display. If you choose a Slideshow display, you can use up to 10 pictures. You may also insert pictures directly into Memos 1 thru 4.
	#121908436 Dept/Cat: WAG-MOD/ Press Articles

Q:	How do I add items to my Catalog?
A:	There are 3 webs-a-gogo features that work in conjunction with each other to build your Catalog. They are Department Edit, Category Edit and Catalog Item Manager. Simplistically, The Catalog Item Manager is your store. Within that store you have Departments (such as Automotive, Sporting Goods, Household Goods, etc). Within each Department you have Categories (such as Bedding, Accents, Kitchen, etc in the Household Goods Department). The first step in adding items to your Catalog is to establish Departments. Once you�ve added a Department, you add Categories to each Department. Then you can go to the Catalog Item Manager and add items.
	#122308555 Dept/Cat: WAG-MOD/ Catalog Manage

Q:	What is the Control Center?
A:	The Webs-a-gogo Control Center is your centralized page for website management. From here you can manage all areas of your website. You can change your site colors, add or change your logo, turn features on and off, setup your homepage, choose a design template for your webs-a-gogo site � on and on. Access to this area is restricted to authorized persons only, since any changes made will appear immediately upon submission.
	#121908452 Dept/Cat: WAG-MOD/ Control Center

Q:	How can I remove a link from an object?
A:	Simply select the object, click on the hyperlink icon, delete the path from the hyperlink applet and click apply.
	#1229081033 Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup